Frequently asked questions

Are you a heating company?

No. Hartlepool Boiler Quotes is an independent quote-matching service. We pass your enquiry, with your consent, to Gas Safe registered engineers. They quote and carry out the work, and engineers may pay us a fee.

Does it cost anything?

No. Using this site is free and there is no obligation to accept any quote.

How do I check an engineer is Gas Safe registered?

By law, anyone working on a gas boiler must be on the Gas Safe Register. Check their name or registration number at gassaferegister.co.uk and ask to see their Gas Safe ID card – the back lists the work they are qualified to do.

How much does a new boiler cost?

It depends on the boiler, your home and how much work is needed. As a UK-wide guide only, Checkatrade puts a like-for-like combi replacement at around £2,500–£4,000 supplied and fitted, and switching from a system or regular boiler to a combi at around £4,000 (source, October 2026). Your engineer's written quote is what counts.

What warranty will I get?

Warranty length varies by manufacturer and model, and often depends on the boiler being registered with the manufacturer and serviced every year. Ask each engineer what warranty comes with their quote and who registers it.

Can I pay monthly?

Some installers offer finance. This site does not offer or arrange credit. If you consider finance, compare the total cost and APR, and note that credit is subject to status and affordability checks by the lender.

Is there a grant for a new gas boiler?

Most homeowners pay for a replacement gas boiler themselves. To check current government help, see GOV.UK – help to improve your home's energy efficiency.

My boiler has stopped working – what should I do?

If you smell gas, leave the property and call the National Gas Emergency number on 0800 111 999 straight away. Otherwise, tell us in the quote tool that your boiler is not working and we will flag your enquiry as urgent.